6 Key Service Delivery Challenges for Businesses and How to Overcome Them

There are a number of challenges facing the professional services industry today, including the growing complexity of projects, worker shortages, and increased competition in the global labor market. To survive in today’s market, companies offering services must be versatile and adaptive enough to modify their approach to overcome the challenges, ensuring on-time and within-budget delivery. 

Every modern successful company relies heavily on its business technology to become more adaptable, explore new ideas, and streamline its business processes. Here, we’ll take a look at six critical challenges that professional services organizations face today that can have an impact on the quality of the service they provide.

Fragmented Project Tracking & Monitoring

Businesses that offer professional services confront a significant challenge today regarding project visibility. If different teams and departments utilize different technologies to monitor and report progress, it might lead to conflicting status updates and a skewed picture of the project’s progress, causing confusion and unnecessary delays.

That’s why many organizations have found it the hard way that lack of regularity in monitoring key performance indicators (KPIs) has a significant negative impact on profitability. There are many businesses today that align project status and financials in an environment of heightened unpredictability. 

If managers are in the dark about progress, projects may be delivered late and over budget. To efficiently bill customers and keep track of revenue, professional services businesses do not only need accurate project reporting but an effective way to enforce it. Incorrect information provided to the financial and operational teams might have a detrimental effect on decision-making, leading to wasted resources and increased risks.

This challenge can be overcome with the assistance of an integrated technology stack that includes industry-specific enterprise resource planning (ERP), customer relationship management (CRM), and project service automation (PSA) solutions. With the deployment of these digitalization solutions, your company will be in a much better position to maximize profits and increase organizational efficiency. 

Having a real-time picture of all the projects, along with their financial performance, allows you to closely monitor revenue, expenses, and profitability throughout the length of every project’s lifetime. Project dashboards, reports, and Gantt charts that include live Key Performance Indicators (KPIs) and client data enable smooth data extraction and real-time insight into business health. 

With this sort of timely data readily available, teams within an organization can better coordinate their efforts and make swift, well-considered decisions.

Poor Communication & Subpar Collaboration 

If team members are not able to communicate with one another, it can have a negative impact on the project’s completion. When vital information, such as approvals or status, is communicated across different silos instead of being centralized, it may be challenging to keep up with all the changes, updates, and dependencies. This raises the possibility of conflicting reporting directly affecting the bottom line. 

When team members aren’t communicating effectively, assessing the current status of a project becomes more time-consuming and error-prone. An integrated system that offers up-to-date statuses and sends out automated notifications for essential project information might help your marketing, sales, support, and delivery teams work together more efficiently.

Relying on a collaborative work management platform, you can keep your project records current with little effort. This way, you will be better positioned to keep costs down and finish the job on schedule.

Inefficient Management & Utilization of Resources

Unfortunately, many organizations that provide professional services fail to appropriately staff projects, even though doing so is the most significant part and requires careful consideration of a wide range of criteria and ever-evolving situations. Apart from that, optimizing billable hours per worker is essential for maintaining positive cash flow and keeping the business profitable. 

Inefficient projects are often a result of imprecise resource allocation because project managers lack the information they need to swiftly determine which personnel are available and which have the strongest skill sets for the job. Companies can guarantee that their employees are spending billable time through the proper implementation of automation and monitoring technology so they can match the right individuals with the relevant activities throughout a project’s duration.

Implementing an efficient business solution that includes enterprise resource planning (ERP), customer relationship management (CRM), and project service automation (PSA) technologies can help project managers increase resource utilization and billable hours. 

Organizations can use adaptable proficiency models to effortlessly profile billable resources and keep track of applicable skill sets. If you want to make sure that the right people are working on the right tasks across each of your projects, synchronized scheduling is the way to go. Moreover, having access to real-time data means you can anticipate future staffing and material needs.

Unreliable Timekeeping and Billing

Accounting and billing issues, which stem from poorly linked financial systems, compound revenue recognition mistakes and reduce the services team’s productivity throughout the project. Additionally, the presence of several systems prevents the automation of specific components of a project, such as the creation of invoices through the adoption of billing rules at the initial setup. 

Using a complete business management system, you can create project-specific accounting profiles according to regulations. These standards ensure that the billing conditions of awarded contracts are set using the most effective and time-saving methods possible. The last stage is to create an invoice, which may be done manually or automatically on a set schedule, or both, with certain line items pre-populated based on the contract.

Money management in the modern day is challenging in any setting, but more so for a business providing professional services. Integrated business solutions allow you to boost profitability and monitor spending throughout a project. Having as much of the billing and invoicing process automated as feasible will help you avoid human error and the associated costs.

Limited Capacity to Deal with High Volume of Buyers

Many different types of online stores use the services of e-commerce delivery couriers and add their names to the vast list of delighted consumers. The various requirements of each order make fulfillment a logistical headache. Regarding customer service, the delivery service is up against steep odds.

When an online company must manage both paid and unpaid orders in the same database, management challenges occur. There are a lot of different complex processes that the courier industry must go through to handle its massive customer base efficiently.

Skills Gap & Global Labor Shortage

Experts in the professional services industry have the training, education, and expertise to solve clients’ most complex problems. Despite the growth potential of the professional services industry, many firms are facing trouble attracting and maintaining skilled workers. With professional services automation software, companies can foresee their future talent needs and then employ the most efficient and cost-effective recruitment strategies to meet those needs proactively.

However, after you have recruited the most talented individuals, you must devise strategies to retain them and enhance their abilities. Businesses in the professional services industry might benefit from investing in staff development tactics like frequent training and new policies that encourage a healthy work environment to attract and retain a more talented workforce.

Closing Note

Any professional services firm can benefit from the enterprise resource planning (ERP), customer relationship management (CRM), or professional services automation (PSA) solution offered by Cooperative Computing because of its ability to facilitate streamlined operations, enhanced communication and teamwork, increased efficiency, and heightened visibility into ongoing projects.

Cooperative Computing is an enterprise service delivery solution provider that can help you choose, integrate, and deploy the best software or software solutions for your professional services business. To top it all off, we’ll train your users and ensure that your software plays along with the rest of your stack. If you want to learn more, don’t hesitate to contact us right away.